A customer service specialist demonstrates professionalism towards customers and supports the organisation.
They have a great deal of knowledge about the organisation’s products and/or services, and act as a point of contact to support customers and colleagues with complex requests, complaints and queries.
Customer service specialists analyse customer data, implement changes to improve services and are attentive to various digital technologies.
Roles include customer service specialist, customer service manager, customer service team leader, and customer service executive.
This apprenticeship delivers the knowledge skills and behaviours identified across the industry as required to be a Customer Service Specialist.
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